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critical PIVI_021

Item Not Found for Given SKU

What this means

Walmart's offer pipeline can't find an item record for the SKU you're updating. The item-side feed either failed, hasn't finished processing, or the SKU is mistyped on the offer feed.

Why this happens

Walmart Seller Center uses identifiers (GTIN, MPN, brand, SKU) to match catalog records. Issues come from invalid format (non-numeric in a GTIN field), brand-GTIN mismatches in GS1's database, duplicate IDs across SKUs, or missing required identifiers for the category.

How to fix it

  1. Verify GTIN ownership using GS1 GEPIR (https://gepir.gs1.org) — confirms which brand legitimately owns the code.
  2. Strip non-numeric characters from GTINs: no dashes, no letters, no spaces.
  3. Check ID lengths: UPC = 12 digits, EAN-13 = 13 digits, ISBN-13 = 13 digits starting 978/979.
  4. If your product is private-label without a real GTIN, request the channel's GTIN exemption process rather than fabricating one.
  5. Re-submit; new identifiers take 24–72 hours to propagate.

Common pitfalls