On-Time Delivery Below Standard

Your On-Time Delivery rate is below 95%, the marketplace standard. Walmart restricts listing visibility and may issue an account warning.

Walmart measures OTD as the percent of orders delivered by the promised date. Falling below 95% triggers a Performance Standards violation. Causes include underestimated lag times, slow carrier services, weekends counted incorrectly, and seasonal delays. Persistent OTD failures can lead to suspension.

1. Open Performance Dashboard and identify failing orders
2. Increase ship-to delivery time padding in shipping templates
3. Switch to faster carrier services for at-risk regions
4. Update lag time to reflect realistic warehouse capacity
5. Submit OTD adjustment requests for carrier-caused delays

• Confirming shipment without a real tracking number
• Ignoring weekend processing in lag calculations