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info DESCRIPTION_EXCEEDS_20000_CHAR

Description exceeds 20,000 character limit

What this means

Catalog product descriptions must stay within 20,000 characters. Anything longer is truncated and the product may be flagged in diagnostics.

Why this happens

TikTok Shop / TikTok Catalog Manager validates descriptions against length limits, prohibited HTML, and content policies. Active scripts, external resources, off-platform redirects, or excessive promotional copy trigger this.

How to fix it

  1. Strip JavaScript, iframes, and active content. Most channels accept basic HTML formatting only.
  2. Trim to channel-specific limits (most: 5,000 chars for full descriptions).
  3. Remove off-channel checkout links — descriptions can't redirect away from the platform.
  4. Replace promotional 'Buy now!' style copy with descriptive product information.
  5. Re-submit and verify in the next processing cycle.

Common pitfalls