Catalog frozen due to 28 days without ad activity

If the catalog is not used in any active campaign for 28 days, TikTok freezes review and delivery. Launching a new campaign reactivates it.

TikTok Shop / TikTok Catalog Manager flags products that fall under restricted/prohibited categories — counterfeits, restricted weapons, healthcare claims requiring certification, financial services, alcohol, gambling, adult content, or restricted destinations.

1. Read the linked policy article carefully to understand exactly what's restricted.
2. If your product is genuinely permitted but flagged in error, request a re-review — but make sure your content is squeaky-clean first.
3. If selling regulated products, apply for the appropriate program enrollment with required certifications.
4. Remove or modify product titles, descriptions, and images that imply prohibited content.

• Implying medical claims with words like 'cures', 'treats', or 'prevents' in product copy
• Re-listing flagged products without addressing the underlying policy issue — escalates to account suspension