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critical SENSITIVE_PERSONAL_DATA_COLLEC

Sensitive personal data collection

What this means

Catalog products and ads are removed when their landing pages collect special-category data such as health diagnoses, financial account numbers, religious beliefs, racial or ethnic origin, or sexual orientation without proper consent flows.

Why this happens

Snap Catalog Manager flags products that fall under restricted/prohibited categories — counterfeits, restricted weapons, healthcare claims requiring certification, financial services, alcohol, gambling, adult content, or restricted destinations.

How to fix it

  1. Read the linked policy article carefully to understand exactly what's restricted.
  2. If your product is genuinely permitted but flagged in error, request a re-review — but make sure your content is squeaky-clean first.
  3. If selling regulated products, apply for the appropriate program enrollment with required certifications.
  4. Remove or modify product titles, descriptions, and images that imply prohibited content.

Common pitfalls