Image URL could not be fetched

Snapchat tried to retrieve your product image but the request failed - 404, timeout, blocked content type, or invalid file. Products without a valid image are removed from catalogs.

Most often: CDN rate-limited Snapchat's crawler, image URL points to a hotlink-protected resource, file is technically valid but the wrong format (Snapchat accepts JPG, PNG, WebP), or images are gated behind authentication. Snapchat retries a few times then marks the product as ineligible.

1. Verify the image_link returns HTTP 200 with Content-Type image/jpeg, image/png, or image/webp.
2. Whitelist Snapchat's crawler IPs in your CDN bot policy.
3. Convert any unsupported formats (TIFF, BMP) to JPG or PNG.
4. Avoid hotlink protection on product images - or whitelist Snapchat's referrer.
5. Resubmit and check Catalog Diagnostics within 4 hours.

• Cloudflare 'Under attack' mode that challenges all crawlers
• S3 buckets with object-level ACLs that block public reads
• Image URLs that 302 to a login page when the cookie is missing