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warning feed_stale

Feed not refreshed recently

What this means

Snapchat recommends refreshing catalog feeds at least daily. Feeds that go stale lose pacing accuracy and trigger a diagnostic warning that affects catalog quality scores.

Why this happens

The scheduled fetch URL stopped responding, the FTP credential rotated, or the manual upload cadence lapsed. Snapchat's dynamic ads need recent prices and stock to avoid showing shoppers products that aren't actually available.

How to fix it

  1. Open Catalog Manager and check the last-ingested timestamp.
  2. If you use a scheduled fetch URL, verify it returns a current file.
  3. Move to a daily schedule and add a feed-monitoring alert.
  4. Trigger a manual ingestion to clear the warning immediately.
  5. Document the cadence so it doesn't lapse again during code freezes.

Common pitfalls