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critical EXCESSIVE_USER_REPORTS_ON_PROD

Excessive user reports on product Pins

What this means

Repeated user reports of policy violations on your product Pins can trigger removal from the Verified Merchant Program.

Why this happens

Pinterest Catalogs flags products that fall under restricted/prohibited categories — counterfeits, restricted weapons, healthcare claims requiring certification, financial services, alcohol, gambling, adult content, or restricted destinations.

How to fix it

  1. Read the linked policy article carefully to understand exactly what's restricted.
  2. If your product is genuinely permitted but flagged in error, request a re-review — but make sure your content is squeaky-clean first.
  3. If selling regulated products, apply for the appropriate program enrollment with required certifications.
  4. Remove or modify product titles, descriptions, and images that imply prohibited content.

Common pitfalls