← All disapproval codes
critical CANNOT_DOWNLOAD_DATA_SOURCE

Cannot download data source

What this means

Pinterest could not retrieve the feed file - typically auth, password, or hosting issues.

Why this happens

Specific issue affecting how Pinterest Catalogs processes your product data — see the linked official article for the exact mechanism and fix.

How to fix it

  1. Open the linked Pinterest Catalogs help article for the specific resolution steps.
  2. Identify which products are affected via Pinterest Business → Catalogs → Data sources.
  3. Make the necessary corrections in your product data feed.
  4. Re-upload the corrected feed and verify the issue clears in the next processing cycle (typically 4–24 hours).

Common pitfalls