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warning Reason Code 351 - Disallowed symbols or special characters

Disallowed Symbols or Special Characters

What this means

Your product title, description, or keyword contains symbols or special characters Microsoft does not permit, such as @, %, #, or unicode decorations used outside their valid context.

Why this happens

Trademark/copyright symbols, registered marks, currency symbols mid-text, or ASCII art used as visual separators. Also caused by encoding errors that introduce mojibake (e.g., — in place of em-dash) and HTML entities not decoded.

How to fix it

  1. Strip non-alphanumeric characters except basic punctuation (, . ' -)
  2. Decode HTML entities like & before submission
  3. Convert smart quotes and em-dashes to ASCII equivalents
  4. Test feed in UTF-8 encoding only

Common pitfalls