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critical Reason Code 8258 - Trademarked image

Image Contains Trademarked Content

What this means

Your product image contains a trademarked logo, character, or design Microsoft has flagged. This applies even if the image legitimately shows the manufactured product itself.

Why this happens

Brand logos visible on apparel, sports team marks on merchandise, character artwork (Disney, Marvel) on accessories, or stock images that include third-party branding in the background. Also triggered by hero images that crop in tight on a logo.

How to fix it

  1. Use manufacturer-supplied images for licensed products (proves authorization)
  2. Re-photograph with logos cropped or de-emphasized
  3. If reseller, submit authorization letter via trademark appeal
  4. Remove offers entirely if not authorized

Common pitfalls