← All disapproval codes
critical Reason Code 9 / 352 / 8186 - Financial services compliance

Financial Products Compliance Required

What this means

Microsoft requires financial product advertisers to comply with all local laws and regulatory requirements. Loans, credit cards, crypto, and investment products are heavily scrutinized.

Why this happens

Payday lending without proper licensing, crypto products without market authorization, investment offers without registration, BNPL providers without regulatory disclosure, or merchant accounts mismatched with the regulated entity owning the product.

How to fix it

  1. Provide regulatory licensing documentation in appeal
  2. Ensure landing page displays APR, terms, and required disclosures
  3. Match advertiser legal entity with the licensed financial entity
  4. Remove unregulated crypto offers in restricted markets

Common pitfalls