← All disapproval codes
critical USED_COSMETICS_OR_NON_ORIGINAL

Used cosmetics or non-original packaging

What this means

Cosmetics that are opened, used, or not in original packaging cannot be listed.

Why this happens

Meta Commerce Manager flags products that fall under restricted/prohibited categories — counterfeits, restricted weapons, healthcare claims requiring certification, financial services, alcohol, gambling, adult content, or restricted destinations.

How to fix it

  1. Read the linked policy article carefully to understand exactly what's restricted.
  2. If your product is genuinely permitted but flagged in error, request a re-review — but make sure your content is squeaky-clean first.
  3. If selling regulated products, apply for the appropriate program enrollment with required certifications.
  4. Remove or modify product titles, descriptions, and images that imply prohibited content.

Common pitfalls