Misrepresentation of self or product

Google detected misleading information — fake business location, deceptive product claims, hidden fees, or a checkout that adds unexpected charges. This is one of the most common account-level suspensions.

Often technical: missing or inaccurate contact info, no clear refund/return policy, terms-and-conditions mismatch between site and checkout, or deceptive trust badges.

1. Add a clear About Us page with real business name, address, and contact phone.
2. Publish refund and return policies prominently — link from the footer.
3. Make sure shipping costs are visible BEFORE checkout, not added at the last step.
4. Remove any false trust signals (fake reviews, made-up press logos).
5. Submit a manual review through Merchant Center after fixes.

• Drop-shipping stores with no real business identity
• 'BBB Accredited' badges on stores that aren't actually accredited