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critical 12472700

How to fix: Incorrect MPN

What this means

The Manufacturer Part Number doesn't match the manufacturer's official MPN, often because a reseller SKU was used instead.

Why this happens

Product identifiers (GTIN, MPN, brand) anchor Google's matching of your product to its catalog. Issues here typically come from non-numeric characters in GTIN, mismatched UPC vs EAN length, brand-GTIN ownership conflicts in GS1's database, or duplicate GTINs across multiple SKUs.

How to fix it

  1. Verify the GTIN ownership using GS1 GEPIR — confirms which brand legitimately owns the code (https://gepir.gs1.org).
  2. Strip all non-numeric characters from GTIN values: no dashes, no letters, no spaces.
  3. UPC = 12 digits, EAN-13 = 13 digits, ISBN-13 = 13 digits starting with 978/979.
  4. If the product is private-label without a real GTIN, request a GTIN exemption rather than fabricating one.
  5. Re-upload your corrected feed; new identifiers take 24–72 hours to propagate.

Common pitfalls