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warning 9978550

How to fix: Incompatible shipping service for some orders

What this means

The configured shipping service can't fulfill certain orders (size, weight, or destination limits).

Why this happens

Shipping issues come from missing shipping cost on a feed that requires it, mismatch between feed shipping cost and the actual cost on the landing page, missing shipping settings in your account, or invalid shipping_weight format.

How to fix it

  1. Set up account-level shipping settings in Merchant Center → Tools → Shipping and returns.
  2. If you offer flat-rate shipping, you can omit per-product shipping. Otherwise submit shipping cost in the feed for every applicable product.
  3. Make sure feed shipping = checkout shipping. Buyers pay what your feed says, not what the cart calculates.
  4. Use weight-based or zone-based rules for accurate cost calculation.

Common pitfalls