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critical 12470642

How to fix: Duplicate GTIN

What this means

Two or more products share the same GTIN, multipack, and condition combination, so Google can't tell them apart.

Why this happens

Product identifiers (GTIN, MPN, brand) anchor Google's matching of your product to its catalog. Issues here typically come from non-numeric characters in GTIN, mismatched UPC vs EAN length, brand-GTIN ownership conflicts in GS1's database, or duplicate GTINs across multiple SKUs.

How to fix it

  1. Verify the GTIN ownership using GS1 GEPIR — confirms which brand legitimately owns the code (https://gepir.gs1.org).
  2. Strip all non-numeric characters from GTIN values: no dashes, no letters, no spaces.
  3. UPC = 12 digits, EAN-13 = 13 digits, ISBN-13 = 13 digits starting with 978/979.
  4. If the product is private-label without a real GTIN, request a GTIN exemption rather than fabricating one.
  5. Re-upload your corrected feed; new identifiers take 24–72 hours to propagate.

Common pitfalls