← All disapproval codes
critical 21919309

Item specific contains multiple values where one expected

What this means

Error 21919309 fires when an item-specific is submitted with multiple values but the category only allows one. The listing is blocked.

Why this happens

Feeds sometimes submit comma-separated values ('Red, Blue, Green') for a single-value specific, or pipe-separated lists for color/size when those should be variation specifics rather than item specifics.

How to fix it

  1. Identify item specifics that are single-value-only per category.
  2. Pick the primary value and drop the rest, or move secondary values to other fields.
  3. If the multi-value list represents variants, move them into Variation Specifics.
  4. Use eBay's GetCategoryFeatures to confirm allowed cardinality per specific.
  5. Resubmit once values are corrected.

Common pitfalls