← All disapproval codes
critical 21919010

Image uses unsupported CMYK colorspace

What this means

eBay rejects images saved in CMYK colorspace. Error 21919010 means the source image must be converted to RGB before it can be used on the listing.

Why this happens

CMYK is the print colorspace, used by Adobe creative tools and many product-photography studios that produce assets for catalogs and packaging. Web browsers display CMYK inconsistently, so eBay enforces RGB. The same source file that prints fine will fail upload until it's re-saved.

How to fix it

  1. Open the image in Photoshop or any editor and check Image > Mode.
  2. Convert to RGB (sRGB IEC61966-2.1 is the safest profile).
  3. Re-export as JPG or PNG and upload.
  4. Add a pre-flight check to your image pipeline that flags CMYK files before they reach the feed.
  5. Resubmit the listing once images are RGB.

Common pitfalls