← All disapproval codes
critical 17505

Error 17505 — Shipping service cost required

What this means

Non-negative value is required to be provided for <ShippingServiceCost> tag if flat shipping type specified.

Why this happens

eBay shipping errors stem from missing/invalid shipping service codes, incorrect package dimensions, weight outside service limits, or destinations not allowed for the shipping service selected.

How to fix it

  1. Use valid ShippingServiceCode values from the GeteBayDetails API — these vary by site (US, UK, etc.) and change periodically.
  2. Provide accurate package dimensions (L×W×H) and weight — eBay calculates rates and rejects out-of-bounds values.
  3. Don't ship to destinations the carrier doesn't serve — use ExcludeShipToLocation to remove unserviceable countries/regions.
  4. Set up a shipping policy in Seller Hub → Business Policies — much easier than per-listing shipping settings.

Common pitfalls