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critical 5822

Error 5822 — Counterfeit risk: brand and product details inconsistent

What this means

Amazon's anti-counterfeit systems flagged the listing because the combination of brand, GTIN, and product details suggests potential counterfeit goods. The listing is automatically suspended for review.

Why this happens

Multiple signals can trigger this: GTIN-brand mismatch, very low pricing for a premium brand, listing details that conflict with the brand owner's catalog, or seller history of authenticity complaints.

How to fix it

  1. Submit invoices from an authorized distributor for the affected SKU — Amazon will verify against the brand owner.
  2. If you have a Letter of Authorization from the brand, attach that as well.
  3. Pricing well below market can trigger this even on legitimate inventory — review your pricing strategy.
  4. If you're the brand owner, file a Brand Registry case to clear the flag.

Common pitfalls