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critical 5462

Error 5462 — Brand and product mismatch in catalog data

What this means

The brand value you submitted doesn't match the brand associated with the GTIN/UPC you provided. Amazon's catalog already maps that GTIN to a different brand.

Why this happens

GTINs are issued to specific brands by GS1. If you submit a GTIN that GS1 maps to Brand A but you list it under Brand B, Amazon flags the mismatch as potential counterfeit.

How to fix it

  1. Verify the GTIN ownership using GS1 GEPIR (https://gepir.gs1.org) — confirms which brand legitimately owns the code.
  2. If the GS1-reported brand matches what you intend to list, update your brand attribute to match exactly.
  3. If you're listing a private-label product without a real GTIN, apply for a GTIN exemption from Amazon instead of fabricating one.
  4. Don't recycle GTINs from other brands — Amazon flags this and treats it as counterfeit risk.

Common pitfalls