Error 13037 — Image must be color, not black and white

For categories where color matters (apparel, beauty, home goods, etc.), Amazon requires color images. A black-and-white or sepia main image triggers this code.

Buyers can't accurately judge color, finish, or material from B&W images. Amazon mandates color for visual-purchase categories.

1. Re-upload a full-color version of the main image.
2. If your product is intentionally monochrome (e.g., a black-and-white printed art piece), the IMAGE itself can show the actual product colors — meaning it can be 'visually' B&W if the product is genuinely B&W, but the image file must be saved in RGB color mode, not grayscale.
3. Confirm the file is sRGB — submit grayscale-mode images and Amazon will flag them even if they look identical to the eye.

• Saving in grayscale color mode rather than RGB — visually identical, technically rejected
• Editorial 'mood' shots in B&W for fashion — allowed in positions 2–9 only, never as main