Frequently Asked Questions

Frequently asked questions
Pricing & PlanFeed Setup QuestionsSupport QuestionsService Questions
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Pricing & Plan Questions

How does the trial work?

Simple: Get full access to all of our features included in your plan and pay nothing for 14 days. You will not be charged if you cancel during your trial period.

Can I change my plan?

Absolutely. You can switch between plans and/or add-ons at any point during or after your trial.

What payment types are accepted?

We accept most credit cards and, for high-volume senders and larger organizations, we can support invoicing as well.

Do you offer agency pricing?

We occasionally offer custom pricing to accommodate agencies with multi-store accounts. Contact us to request a consultation or schedule an introductory call now.

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Feed Setup Questions

What is included in a feed setup?

Our experts set your feed to meet channel requirements and best practices. When the feed setup is complete, we help you address any issues and errors.

Why are marketplace feed setups not free?

Marketplace feed setups require intensive formatting and data optimization. Contact us to learn more.

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Support Questions

What support is included in my plan?

Our support team is available for chat and ticket support on all plans. Additional phone and email support can be available depending on the type of plan you're on. You can review the support available as noted on our pricing page.

Do you offer guided onboarding?

Yes! After you've signed up, be on the lookout for an email from our account managers. In it you'll find a link to schedule your walk through the app.

What if my shopping cart is not integrated?

No big deal. We can still import your product data via FTP or HTTP. We'll even provide you with an FTP location to make it easier. Here's how.

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Service Questions

Can I cancel my account plan at any time?

Yes, you can cancel your account at any time. You can do so right from the app or by contacting support.

How is GoDataFeed better?

We're not just awesome software. Our team of human support experts goes out of its way to make sure you're happy with our service. Give it a test try. Call us right now to see for yourself.

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Questions?

Get in touch with us

Schedule a Call
(866) 340-6619
contact@godatafeed.com
“Our team optimizes shopping feeds at a granular level – using GoDataFeed – honing every data point that helps determine performance.”
“GoDataFeed's low cost solution provides a single point of integration to optimize, automate and track product feeds.”
“GoDataFeed makes it easy for merchants to market their products on comparison shopping engines and marketplaces.”
“We love GoDataFeed and use it all the time.  It is really simple to integrate GoDataFeed into your website.”
“A multi-pronged marketing endeavor probably seems daunting but it doesn’t have to be. Companies like GoDataFeed exist to help simplify the process.”
“Companies like GoDataFeed provide solutions for managing multiple data feeds. They also automatically upload your feed daily, or even more frequently.”
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“Look at more advanced data feed management tools like GoDataFeed [for] the heavy lifting to get your feed in the right format.”
“GoDataFeed is considered by many to be 'king of the castle' when it comes to data feed tools. It’s integrated with many CSEs in addition to Google Shopping.”