frequently asked questions

Frequently Asked Questions

Pricing & Plan Questions

How does the trial work?

Simple: Get full access to all of our features included in your plan and pay nothing for 14 days. You will not be charged if you cancel during your trial period.

Can I change my plan?

Absolutely. You can switch between between plans and/or add-ons at any point during or after your trial.

What payment types are accepted?

We accept most credit cards and, for high-volume senders and larger organizations, we can support invoicing as well.

Do you offer agency pricing?

We occasionally offer custom pricing to accommodate agencies with multi-store accounts. Contact us to request a consultation or schedule an introductory call now.

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Feed Setup Questions

What is included in a feed setup?

Our experts set your feed to meet channel requirements and best practices. When the feed setup is complete, we help you address any issues and errors.

Why are marketplace feed setups not free?

Marketplace feed setups require intensive formatting and data optimization. Contact us to learn more.

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Support Questions

Is support included?

Yes! You get free support via phone, email and chat is included with all plans.

Do you offer guided onboarding?

Yes! After you've signed up, be on the lookout for an email from our account managers. In it you'll find a link to schedule your walk through the app.

What if my shopping cart is not integrated?

No big deal. We can still import your product data via FTP or HTTP. We'll even provide you with an FTP location to make it easier. Here's how.

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Service Questions

Can I cancel my account plan at any time?

Yes, you can cancel your account at any time. You can do so right from the app or by contacting support.

How is GoDataFeed better?

We're not just awesome software. Our team of human support experts goes out of its way to make sure you're happy with our service. Give it a test try. Call us right now to see for yourself.

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