Frequently Asked Questions
Pricing & Plan Questions
Is there a free trial?
Yes, we offer a 14-day free trial with all features enabled.
How does the trial work?
Simple: Get full access to all of our features included in your plan and pay nothing for 14 days. You will not be charged if you cancel during your trial period.
What is the pricing structure for GoDataFeed?
Our pricing is based on the number of products you manage across your stores. We offer tiered plans to fit businesses of all sizes, from small ecommerce shops to large enterprises. You can find detailed pricing on our website or contact our sales team for a custom quote.
What kind of support is included with my subscription?
Every subscription includes access to our comprehensive knowledge base, live chat, and email support. Higher-tier plans offer dedicated account managers and priority support to ensure your success.
Can I change my plan?
Absolutely. You can switch between plans and/or add-ons at any point during or after your trial.
What payment types are accepted?
We accept most credit cards and, for high-volume senders and larger organizations, we can support invoicing as well.
Do you offer agency pricing?
We occasionally offer custom pricing to accommodate agencies with multi-store accounts. Contact us to request a consultation or schedule an introductory call now.
Platform Questions
How does GoDataFeed handle duplicate products in my source data?
Our platform automatically detects and helps you resolve duplicate products. You can choose to either exclude them from your feed or use our data rules to merge or enrich the data for optimal syndication.
Can I schedule my feeds to update automatically?
Yes, you can schedule automatic updates for all your product feeds. We recommend daily syncs to ensure your product data, inventory, and pricing are always current across all your sales channels.
Does GoDataFeed support custom fields or attributes?
Absolutely. Our platform allows you to create and map custom fields from your source data, as well as generate new attributes using our powerful rule-based engine. This is essential for meeting the specific requirements of various channels.
How can I use rules to optimize my product titles and descriptions?
Our Rules Engine is one of our most powerful features. You can use it to create rules to automatically append brand names to titles, remove HTML tags from descriptions, or add promotional text to specific products based on conditions you define.
Does GoDataFeed provide reporting on feed performance?
Yes, your dashboard contains feed health diagnostics and detailed processing reports as well as compliance and optimization suggestions based specifically on your feed's performance, including product-level insights and channel-specific metrics. You can see which products are most popular and identify which ones may need optimization.
How does GoDataFeed handle product categories and mappings for different channels?
Our platform includes a sophisticated AI-powered category mapping tool that helps you quickly map your source categories to the specific category taxonomies of each channel. This ensures your products are correctly classified for maximum visibility.
What happens if a feed is rejected by a channel like Google or Meta?
GoDataFeed provides a comprehensive error report that highlights exactly why a feed was rejected. Our platform will show you the specific products and attributes that need to be fixed, and you can apply a rule to correct the issue and resubmit the feed.
How does GoDataFeed handle product variations (e.g., size and color)?
Our platform automatically ingests and normalizes product variations, ensuring that each unique variant is correctly represented with its own attributes, SKU, and availability, which is crucial for accurate inventory management and ad syndication.
How does GoDataFeed help with data quality and error prevention?
Our platform features built-in validation checks and a powerful error-reporting system that alerts you to missing attributes or data inconsistencies before they get syndicated, ensuring clean and accurate feeds.
Feed Setup Questions
What is included in a feed setup?
Our experts set your feed to meet channel requirements and best practices. When the feed setup is complete, we help you address any issues and errors.
Why are marketplace feed setups not free?
Marketplace feed setups require intensive formatting and data optimization. Contact us to learn more.
What does a "feed setup" service entail?
A feed setup service involves our team of data feed experts configuring your product data to meet the specific requirements of a target channel. This includes data import, attribute mapping, and creating optimization rules to ensure your products are syndicated correctly and effectively.
Do you offer free feed setups?
Yes, we offer complimentary feed setups for our core, non-marketplace channels as part of our commitment to your success. We want to ensure your first feed is configured perfectly from day one.
What is the cost for a non-marketplace feed setup, and what's included?
Our standard non-marketplace feed setup is $99 per feed. This service includes a one-on-one consultation with a feed expert, full data mapping and optimization, and a quality assurance check to ensure the feed is ready for syndication. This is perfect for channels like Google Shopping or Meta Ads.
What is the cost for a marketplace feed setup?
Our marketplace feed setup service is priced at $299 per feed. This higher-level service is required due to the increased complexity of marketplace integrations, which often involve stricter validation rules, order synchronization, and a greater number of required attributes.
Are there any promotions for free feed setups?
We sometimes run special promotions that may include a free feed setup, depending on the channel or specific partnership we have. Additionally, as a token of our appreciation, we may offer free feed setups to long-term customers on their account anniversaries. We will notify you via email if you qualify for an upcoming promotion.
Can I set up a new feed myself, or do I have to use your setup service?
You are more than welcome to set up your feeds yourself using our intuitive platform and extensive knowledge base. Our setup services are an optional, value-added offering for customers who want an expert to handle the process for them, saving time and ensuring a flawless launch.
How long does a typical feed setup take?
The timeline for a feed setup depends on the complexity of your product data and the target channel's requirements. Non-marketplace feeds can be completed within 48 hours (depends on demand; subject to availability). Marketplace feeds are more labor-intensive and can require longer setup windows.
Integration Questions
How do I migrate my existing product feed to GoDataFeed?
We can connect to your shopping cart platform directly or take in flat files. We also offer Managed Services that include white glove onboarding with a dedicated support team to assist with migrating your existing product feeds from any platform. Our full-service team will help you map your attributes and ensure a smooth transition with little-to-no downtime.
Does GoDataFeed support Shopify?
Yes—connect your Shopify catalog, map and enrich attributes, and syndicate to channels including Google and Amazon. See our integrations page.
How does GoDataFeed integrate with Shopify, and what data can it import?
GoDataFeed integrates directly with your Shopify store via our app in the Shopify App Store. It can automatically import your products, inventory levels, titles, descriptions, images, and custom metafields, ensuring your product data is always up-to-date and accurate.
Can GoDataFeed handle Shopify's product variations and collections?
Yes, our platform is built to handle complex Shopify data structures. We can correctly map product variants (like size and color), collections, and custom metafields to ensure your product listings on other channels are accurate and complete.
What is the integration process for BigCommerce, and is it a one-time setup?
Our BigCommerce integration is seamless. You can connect your store by installing the GoDataFeed app from the BigCommerce App Marketplace. Once installed, our platform handles the daily import of your product data, ensuring your feeds are always current.
Can GoDataFeed manage complex product variations and order sync for BigCommerce?
Yes. Our platform automatically imports and manages your BigCommerce product options, SKUs, and inventory. We also offer an Order Sync feature that can automatically sync marketplace orders back to your BigCommerce store, updating inventory and simplifying fulfillment.
How does GoDataFeed connect to a WooCommerce store?
GoDataFeed connects to your WooCommerce store using the native REST API. This method ensures a secure and reliable connection to import all of your product data, including variable products, custom fields, and inventory information.
My products are being rejected by a marketplace. How does GoDataFeed help with this?
Our platform includes a powerful validation engine that checks your product data against a channel's specific requirements before syndication. If a product is rejected, our detailed error reporting and troubleshooting guides will help you quickly identify and fix issues like missing GTINs, incorrect categories, or invalid data formatting.
How do I connect GoDataFeed to my Magento/Adobe Commerce instance?
The preferred method is using our REST API integration. This requires generating API keys in your Magento/Adobe Commerce admin panel to grant GoDataFeed access to your product data. Our detailed documentation walks you through this secure setup process.
Can GoDataFeed handle large and complex Magento catalogs?
Yes, our platform is designed to scale and efficiently manage massive product catalogs, including those with configurable products, bundle products, and custom attributes. We handle the complexity of Magento's data structure to ensure a seamless syndication process.
What is the integration method for Salesforce Commerce Cloud?
GoDataFeed has a direct, API-based integration with Salesforce Commerce Cloud. You will need to create a dedicated API Client in your Salesforce Account Manager, and our platform will securely connect to import and manage your product catalog.
How does GoDataFeed handle data sync and updates with Salesforce Commerce Cloud?
Our platform automatically synchronizes with your Salesforce Commerce Cloud instance on a schedule you define. This ensures that any changes to products, pricing, or inventory in Salesforce are automatically reflected in your product feeds, keeping all your channels in sync.
What channels do you integrate with beyond Google and Amazon?
GoDataFeed has over 200 integrations, including popular social commerce apps like Instagram, Facebook, and TikTok, as well as high-traffic marketplaces like Walmart, eBay, and Amazon, and shopping engines like Google and Bing. We also support ad platforms and affiliate networks.
Can I optimize my product data for specific channels, like Google Shopping?
Yes, our platform provides powerful data mapping and rule-based attribute enrichment tools. You can customize your product data to meet the specific requirements and optimization best practices for each channel, which significantly improves campaign performance.
Support Questions
What support is included in my plan?
Our support team is available for chat and ticket support on all plans. Additional phone and email support can be available depending on the type of plan you're on. You can review the support available as noted on our pricing page.
What support is included in my plan?
Our support team is available for chat and ticket support on all plans. Additional phone and email support can be available depending on the type of plan you're on. You can review the support available as noted on our pricing page.
Do you offer guided onboarding?
Yes! After you've signed up, be on the lookout for an email from our account managers. In it you'll find a link to schedule your walk through the app.
What if my shopping cart is not integrated?
No big deal. We can still import your product data via FTP or HTTP. We'll even provide you with an FTP location to make it easier. Here's how.
Service Questions
Can I cancel my account plan at any time?
Yes, you can cancel your account at any time. You can do so right from the app or by contacting support.
Is GoDataFeed a good fit for my business if I sell on multiple storefronts or have a large product catalog?
Yes, GoDataFeed is built for scale. Our platform is designed to efficiently manage multiple storefronts and large, complex product catalogs, ensuring data accuracy and consistency across all your sales channels.
How is GoDataFeed better?
We're not just awesome software. Our team of human support experts goes out of its way to make sure you're happy with our service. Give it a test try. Call us right now to see for yourself.
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