Position: Software Support Specialist

 

Are you a tech-savvy problem solver that loves all things the fast-paced digital marketing world has to offer? Come join an industry-leading software platform that helps thousands of retailers, ecommerce agencies and global brands publish their digital catalogs across the web to sites like Amazon, Google Shopping, Walmart and more.

 

The Software Support Specialist is a key member of our account management team and will help onboard, support and optimize campaigns for our growing list of online retailers.

 

What You’ll Do:

  • After you grab a cup of gourmet coffee, you will:
  • Help retailers launch new marketplace integrations
  • Liaison between the account management and development teams
  • Troubleshoot data issues, including QAing CSV, tab-delimited and XML files
  • Document development tasks for client and agent training and QA development rollouts
  • Dig into time-sensitive issues related to data discrepancies, bulk edits, reports and analytics, URL parameters and tagging
  • Leverage tools and forums to implement best practices

 

Are You a Fit?

  • You understand digital marketing concepts and applications including display advertising, SEM, tagging and tracking technology
  • You listen to customers’ needs and translate them into collaborative solutions
  • You are super organized and enjoy writing step-by-step solutions so your teammates can expedite problem-solving
  • You know your way around Excel and understand what XML, HTML, API are
  • You're interested in the latest updates from Google, Facebook, Bing and more
  • Bonus: if you have experience with popular shopping carts like Magento, Shopify, BigCommerce, WooCommerce, etc.
  • Local candidates only (Broward County candidates only)
  • NO RECRUITERS
  • Please do not apply if you do not have any ecommerce, software or related experience

 

Starting Salary Range is $40,000 and up, depending on experience; not a commissioned position. We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, life insurance, 401K with company match.